Fixing strata management for everyone in the building.

Nick's council didn't follow the right procedures when dealing with a building envelope issue — and it led to massive damage to his condo. He lived without drywall or insulation on an exterior wall for twelve months while the situation dragged through repairs and ultimately ended in a lawsuit. All of it could have been easily avoided if the right steps had been taken. Ivan was flooded by an upstairs neighbour and told he'd be back home in six weeks. It took six months — held up by an approval no one told him about. Phil spent weeks chasing emails about a renovation approval and never got a straight answer.

Three different buildings. The same experience. Like most owners, we assumed the problems were caused by specific people — a disorganized manager here, an unresponsive council member there. We were wrong.

The more we looked, the more we realized we were blaming people for a system that had failed them. Strata managers are overworked and burning out. Council members are volunteers with full-time jobs who stepped up because no one else would — without any training for the role. And owners have no visibility into what's happening or why. In almost every case we've seen since, the same thing is true: everyone means well and is doing their best. The tools just don't give them what they need to succeed.

Throughout our careers, the three of us have built and scaled technology companies. We've seen what happens when teams have the right tools, the right information, and a shared understanding of what they're working toward. We wanted to bring that to strata — to turn managers, councils, and owners into cohesive teams the same way the best companies operate.

All three of us sit on our own strata councils. We attend the meetings, deal with the vendors, read the same confusing financial statements, and chase the same overdue maintenance reports. We get to live this experience every single day while we build the product that's meant to fix it.

We seek feedback from strata managers and council members through real conversations — not surveys or focus groups. We talk to property management companies of every size. We listen to what works, what doesn't, and what's missing. Then we ship. Every feature in Pippin exists because a real user told us they needed it.